Foodle Support

We are here to helpHelp is just an email away.

Having trouble with recognition, meal records, sign-in, or sync? Try the answers below, or email us directly.

foodle_support@163.com

For app issues, general feedback, privacy requests, and feature suggestions

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Recognition and corrections

What if a recognition result is inaccurate?

Open the meal, find the recognized-food section, and choose Edit. You can change food names, portions, or items. Renaming, adding, or removing a food makes Foodle re-analyze the original image using your correction. The new result appears as a preview and replaces the current record only after you confirm it.

Why does the calorie estimate differ from a package label?

Foodle estimates nutrition from the visible food and its estimated portion. Brand recipes, cooking methods, and actual weight can make the result different. For packaged food, use the product label as the primary reference.

Can Foodle replace a dietitian or doctor?

No. Foodle provides general nutrition estimates and a meal-recording tool. It is not intended for diagnosis, treatment, or personalized medical advice.

Permissions

I cannot take or choose a photo

Open iPhone Settings, select Foodle, and allow Camera and Photos access. You may grant access only to selected photos; Foodle does not scan your entire photo library.

How does Foodle use Apple Health data?

With your permission, Foodle can read selected health data to calculate a daily energy target on your device. Raw Apple Health samples and the specific health values calculated from them are not uploaded.

Account and data

Do I have to sign in?

No. Core features such as taking a photo, recognizing food, and keeping local records work without an account. Sign in with Apple is optional and enables account-related features.

How do I delete my account and cloud data?

In Foodle, open your profile settings, choose Delete Account, and follow the confirmation steps. If you cannot access the app, email us to make a data request.

Does signing out delete my account?

No. Signing out only removes the current sign-in state from that device. Use Delete Account in the app to delete the account and its associated cloud data.

Troubleshooting

Analysis never finishes

Check your internet connection, try again later, and make sure Foodle is updated to the latest version available in the App Store. If the issue continues, include the time it happened and the steps you took in your support email.

I cannot find my records after changing phones

Records made while signed out are primarily stored on the original device. If you previously enabled an account and cloud sync, sign in with the same Apple Account and keep the app online while it syncs.

Contact support

Please include your Foodle version, iOS version, device model, the approximate time of the issue, and steps to reproduce it. If you attach screenshots, hide any personal information you do not want to share.

Do not email passwords, verification codes, Sign in with Apple tokens, complete identity documents, or medical records. We will never ask for these items by email.